At XYZPLUS Apparel ("XYZPLUS", "we", "our", or "us"), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website, create an account, place an order, or interact with our services. We process your personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other relevant regulations. By using our website and services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information that helps us provide a seamless shopping experience and improve our services.
Information You Provide
- Full name, email address, and phone number when creating an account.
- Delivery address, billing address, and GST details (where applicable).
- Product customization requests, artwork, logos, photographs, and design files uploaded by you.
- Information shared through customer support requests, reviews, feedback forms, or other communications.
Information Collected Automatically
- Device information, browser type, operating system, and IP address.
- Website activity, pages visited, session duration, and referral sources.
- Cookies and similar technologies used to improve functionality and user experience.
Information Received from Third Parties
- Profile information provided through Google Sign-In or other authentication services.
- Payment confirmation details received from payment gateways such as Razorpay.
- Shipment tracking information from logistics and delivery partners.
Please note that XYZPLUS does not store your credit card, debit card, banking credentials, or UPI PIN information.
How We Use Your Information
We use your information to:
- Create and manage your account.
- Process and fulfill orders placed through our platform.
- Deliver customized products and services.
- Provide customer support and resolve queries.
- Send order confirmations, invoices, shipping updates, and service notifications.
- Manage loyalty programs, rewards, referrals, and promotional campaigns.
- Improve website performance, products, and customer experience.
- Detect, prevent, and investigate fraud, abuse, security incidents, or unlawful activities.
- Send marketing communications where you have provided consent. You may opt out of promotional communications at any time.
Legal Basis for Processing
We process your personal information based on one or more of the following grounds:
- Performance of a contract when fulfilling your orders and providing services.
- Compliance with legal and regulatory obligations.
- Your consent, where required.
- Our legitimate business interests in operating, securing, and improving our platform while respecting your privacy rights.
Sharing of Information
We only share information where necessary to provide our services or comply with legal obligations. Your information may be shared with:
- Payment service providers for payment processing and refunds.
- Logistics and courier partners for order delivery.
- Email, SMS, and communication service providers.
- Cloud hosting, storage, and technology infrastructure providers.
- Government authorities, regulators, or law enforcement agencies when required by law.
We do not sell, rent, trade, or otherwise disclose your personal information to third parties for their independent marketing purposes.
Cookies and Tracking Technologies
XYZPLUS uses cookies and similar technologies to:
- Keep you logged into your account.
- Remember your shopping cart and preferences.
- Improve website performance and user experience.
- Analyze traffic and usage trends.
You can manage or disable cookies through your browser settings; however, certain features of the website may not function properly.
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
- Transaction and financial records may be retained for up to seven (7) years in accordance with applicable laws.
- Uploaded designs and artwork may be retained during the lifetime of your account and for a limited period thereafter for support and re-order purposes.
- Information that is no longer required may be securely deleted or anonymized.
Data Security
Protecting your information is a priority for us. We implement industry-standard security measures including:
- SSL/HTTPS encryption.
- Secure password hashing and storage.
- Access controls and authentication mechanisms.
- Continuous monitoring and routine security updates.
- Secure cloud infrastructure and backups.
While we strive to protect your information, no method of transmission or storage is completely secure. We encourage users to keep their account credentials confidential.
Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Access your personal information.
- Request correction of inaccurate or outdated information.
- Request deletion of information that is no longer required.
- Withdraw consent for marketing communications.
- Raise concerns regarding the processing of your personal information.
- Lodge a complaint with the appropriate regulatory authority.
To exercise any of these rights, please contact us at grievance@xyzplus.in. We aim to respond to all legitimate requests within 30 days.
Children's Privacy
XYZPLUS services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children. If we become aware that personal information belonging to a minor has been collected, we will take reasonable steps to delete such information promptly.
International Data Transfers
Some of our technology and service providers may process information outside India. Where such transfers occur, we implement appropriate safeguards and contractual protections to ensure that your information remains protected.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services. Any significant changes will be communicated through our website, email notifications, or other appropriate channels. The latest version will always be available on this page.
Contact Us & Grievance Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
XYZPLUS Apparel
Email: grievance@xyzplus.in
Location: Kolkata, West Bengal, India
Response Time: Within 30 days of receiving your request or complaint.
We are committed to addressing privacy concerns fairly, transparently, and promptly.